Can I pause or cancel a subscription?
Yes, you can pause or cancel my collagen supplement subscription at any time. Simply access the customer portal through the magic link provided in the email you received when you placed your initial subscription order.
If you have created an account in our shop, you can also access your subscriptions there.
How do I access the customer portal?
To access the customer portal, use the magic link provided in the email you received when you placed your initial subscription order. If you have created an account in our shop, you can also access the customer portal by logging into your account and navigating to the subscriptions section.
What can I do in the customer portal?
In the customer portal, you can manage your collagen supplement subscriptions. This includes pausing or cancelling subscriptions, updating payment information, changing delivery frequency, and viewing past orders. The customer portal provides you with full control over your subscription preferences.
Can I change the delivery frequency of my subscription?
Yes, you can change the delivery frequency of your subscription. Simply access the customer portal and navigate to the subscriptions section. From there, you can adjust the delivery frequency to better suit your needs.
How do I update my payment information?
To update your payment information, access the customer portal and navigate to the subscriptions section. From there, you can update your payment details to ensure a seamless subscription experience.
Accessing Your Customer Portal
To access your customer portal, you have two options:
Option 1: Magic Link
If you placed an initial subscription order in our shop, you should have received a magic link in the email confirmation. This magic link is your key to accessing your customer portal. Follow these steps:
- Open your email inbox and search for the email from Face Envy London.
- Locate the email with the subject line "Your Subscription Order Confirmation."
- Open the email and look for the magic link provided.
- Click on the magic link to be redirected to your customer portal.
Option 2: Create an Account
If you haven't received a magic link or if you prefer to have more control over your subscriptions, you can create an account in our shop. Follow these steps:
- Visit our website and click on the "Sign In" or "My Account" button.
- Click on the "Create an Account" option.
- Fill in the required information, including your name, email address, and password.
- Click on the "Create Account" button to complete the registration process.
Managing Your Subscriptions
Once you have accessed your customer portal, you will have full control over your collagen supplement subscriptions. Here are some of the actions you can take:
Viewing Your Subscriptions
In your customer portal, you will be able to see a list of all your active subscriptions. This includes details such as the product name, quantity, and next billing date.
Modifying Your Subscriptions
If you wish to make changes to your subscriptions, such as updating the quantity or delivery frequency, you can easily do so in your customer portal. Simply select the subscription you want to modify and follow the prompts to make the desired changes.
Pausing or Cancelling Your Subscriptions
If you need to pause or cancel a subscription, you can do it directly in your customer portal. Look for the option to pause or cancel, and follow the instructions provided. Please note that there may be specific cancellation policies depending on the subscription plan you have chosen.
We hope this guide has been helpful in explaining how to access and manage your subscriptions through the customer portal. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help!